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Welcome Amadeus HelpDesk
Knowledge Base for Travel Agencies
Product update news and quick card
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Amadeus Helpdesk team

Knowledge Base for Travel Agencies
Online support solution for travel agencies, web self-service where customer can find information such as FAQ lists, online documents, ‘how to’ procedures and guidelines. You can find out the answer for your queries through easy access to knowledge base solution.

Easy access
Click on the Smart Tab in Amadeus Selling Platform then you will be directed from Amadeus Selling Platform straight to the Knowledge Base content.

Product Update News and Quick Card
Find new Amadeus entry option here, download Quick Card, store the file in your computer, send to a friend or print as required.

Our Services
  • Functional Support
  • Fares Support
  • Ticketing Support
  • Priority in handling AIR/CAR/HTL Norecs
  • Online hardware troubleshooting
  • PNR analysis & problem identification
  • System Enhancement Advisory (SEA)
  • Security setting management
  • Priority in problem escalation (if technical support needed)
  • Fast update of ticket quota & CIP table
Amadeus Help Desk Services
Monday to Friday : 08.00 – 19.00H
Saturday : 08.00 – 17.00H
Sunday : 09.00 – 12.00H and 13.00 - 17.00H
Public Holiday : 08.00 – 17.00H
Helpdesk Number : +66 2 207 9000
Fax Number : +66 2 207 9198
Helpdesk Email :
Queue Address : QE/BKK1A0980/97